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Shipping & Returns

What we promise, and what we do not know yet

Where we ship

United States only, for now. We don’t ship to Canada or Europe.

We deliver to street addresses in the United States only — no P.O. boxes or military (APO, FPO, DPO) addresses. Please check your address carefully before you order. If a carrier cannot deliver a parcel, the printer destroys it, and we cannot send it again.

Timing

We make each canvas after you order it. Production time to be confirmed. Delivery time to be confirmed.

Why we cannot give a time yet. Printed by our supplier in the US; timing measured on our first order. We won’t guess. The day we know, this page will say so.

Damaged, misprinted or lost

If your canvas arrives damaged or misprinted, write to us within 48 hours of delivery. Send four photos: the whole piece, the back, the damage up close, and the shipping label. If your parcel has not arrived, write to us too. We can report a parcel lost about 14 working days after it ships. Replacement and refund policy to be confirmed.

Return address

There isn’t one, because nothing comes back to us — so please check your address before you order.

Change of mind

We can’t take back a made-to-order item. No canvas exists before you order it, so none can go back on a shelf. One with your cat’s coat and your words on it can’t be sold to anyone else. If we got your cat’s coat or your line wrong, write to us. We read every message.

Cancelling an order

Changed your mind before we print? Write to us within 6 hours of ordering and we will cancel it and refund you in full. After that the file may already be with the printer. Write to us anyway — if it has not gone to production, we can still cancel it.